⚠️ SecureJoin has been automatically suspended ⚠️

❓ Why has this happened?

SecureJoin was suspended because of an overdue payment on TutorBird.

This happens when:

An overdue bill alert has been sent out AND
Your total balance on the account is £50 or more

For example, if you owe £20 but have recently had lessons worth £50 or more, SecureJoin is suspended because of the overdue £20 and the total balance.

📧 You were notified before this suspension:

An email was sent to inform you of the invoice.
A follow-up email was sent to remind you that payment was overdue.
If you have a registered mobile number, you would have also received SMS text reminders.

These notifications are sent automatically to help you avoid any interruptions.

⏩ What should you do now?

To reactivate SecureJoin:

Log into TutorBird and go to “Account & Invoices”.
Check your balance and pay any overdue amount.
- If you pay through PayPal, your payment will be updated automatically.
Once the balance is cleared, contact me to reactivate SecureJoin.
- SecureJoin won’t be turned back on automatically, even if the balance is now £0.00.

❓ I’ve paid and my balance is £0.00—why is it still suspended?

SecureJoin is only suspended when:
- An overdue bill alert has been sent out AND
- The total balance is £50 or more
Even after you pay the overdue amount, SecureJoin won’t be turned back on automatically.
You’ll need to contact me to reactivate it.

If you have any questions about this, feel free to ask! 😊

📅 Are my bookings affected?

There is a 7-day grace period after SecureJoin is suspended. This gives you time to pay your bill before your bookings are affected.
To check the status of your bookings:
- Log into TutorBird and go to “Account & Invoices”.
If more than 7 days have passed since the suspension, your bookings might have been cancelled.
- If this happens, contact me and I’ll do my best to help.

🔑 How do I log into TutorBird?

To check your balance or bookings:

Use the login form below to access your TutorBird account.