Dear parents and students,
I wanted to take a moment to thank you all for your patience and understanding over the past weeks while I dealt with the aftermath of my stolen phone. I really appreciate how supportive and flexible you’ve been—it made a frustrating situation a lot more manageable!
After working with the Metropolitan Police, Apple, O2 and EE, I’m very happy to say that everything is now fully resolved. My phone has been replaced, and both my personal and tuition numbers are secure and under my control. I’ve taken every possible precaution to ensure that all systems are locked down.
To reassure you further: I have been in contact with Microsoft, and can confirm that no data was accessed—or can be accessed—from the stolen device. The phone was shut down quickly, and I’ve since changed all passwords and reset multi-factor authentication across all platforms to my new phone, just to be extra safe.
My Revolut account is also now fully secure again. No overdue payment fees have been added during this time—I completely understand this disruption was on my end, so I’ve made sure no one has been impacted financially. From this point forward, please follow the usual billing reminders and messages from TutorBird as normal.
I thank you again for bearing with me through all of this. Everything is now re-secured, and I’m looking forward to continuing our sessions without any further interruptions! 🙂
Best,
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